Mosque Communicating: Connecting with Muslim Communities
Despite tireless efforts to break stereotypes about the religion of Islam and Muslim culture, misinformation and prejudice still abound in the US. Consequently (and understandably), some Muslims are wary of US mainstream media—and some news organizations may be similarly wary, too.
That’s why right now it’s especially important for news organizations to foster constructive relationships with local Muslim communities…
Fortunately, many Muslims (especially community leaders) want to connect with news organizations. They welcome sincere interest and accurate reporting.
The Muslim community is large (over a sixth of the global population) and growing quickly. This faith comprises people of all ethnic groups, income brackets, and education levels. With widespread prejudice still common in the US, many Muslims are private about their faith. Therefore chances are that your local Muslim community is significantly larger than you might guess.
Your local mosque or Muslim community center is probably the best first point of contact. Most major US cities have mosques, and these tend to be very welcoming places to visit. Also, most larger colleges and universities have Muslim student centers or organizations.
NOTE: This post is part of a special series on how news orgs can connect with communities of difference through communities of faith.
See the series intro for links to the rest of this series.
Muslim Bridges is an especially useful resource. It lists more than 1500 mosques in all 50 states. The site also offers an interesting section on the fact and fiction of “Islamaphobia.” Islam’s themes of equality and community make this religion especially appealing to minority groups, so this site also includes information targeted toward African-American and Latino adherents and potential adherents.
Many mosques also publish online newsletters and have successful community outreach programs. Consider The Mosque Foundation, with its strong community content and flashy Web design. In addition to outreach, community and school program listings, it also offers a concise primer on Islam.
True, some Muslim organizations have specific political agendas. However, these tend to resemble the Minaret of Freedom Institute’s agenda than the Taliban’s. The Minaret’s stated mission concerns education, free trade, and socioeconomic improvement. They feature articles and references about terrorism and jihad, civil liberties, freedom and democracy, women’s issues in Islam, and more.
There’s also a rich world of Muslim media. Ask local Muslims which sources of news, information, and entertainment they prefer. Check out whatever is popular locally, and keep an eye out for stories, angles, or perspectives that you might have been missing so far.
Mass Communicating: Connecting with Catholic Communities
Even though the Catholic Church has been around for millennia, it’s still quite relevant and powerful in many modern communities. Here are three big reasons why news orgs should build relationships with the local Catholic Church…
Immigrants. Many (perhaps most) new immigrants to the U.S. are Catholic. If you want to connect with new immigrants, Hispanic communities, or people who are close to the immigration debate (think liberation theology), they’re probably all right down the street at the local Catholic Church—on a very regular basis.
Information network. The Catholic Church has a large, well-established, sophisticated global information network in place, comprising several Catholic news outlets as well as internal reporting, both formal and informal.
Catholic schools, charities, and hospitals have old, deep roots in many communities of difference.
Catholicism isn’t just about faith and rituals—it’s about meeting social needs and providing structure to communities in need. And it’s also about influencing government.
For instance, several Latin American countries are governed for and by an elite ruling class, so the needs of the larger, poorer population go unmet because there are no social structures to help them and nobody would fund them if there were. In those places, absent civil infrastructure, the Catholic Church is often the only game in town—in no small part because for Catholics, good works (charity, helping folks out, general humanitarianism) are a major tenet of the faith.
NOTE: This post is part of a special series on how news orgs can connect with communities of difference through communities of faith.
See the series intro for links to the rest of this series.
This dynamic also happens in some impoverished, corrupt North American cities, such as Camden, NJ and Baltimore, Md. There, Catholic charities and healthcare have long played a key role in keeping local low-income and homeless people sheltered, fed, healthy, educated, and trained for work.
Many Catholic organizations and congregations also are active on political issues both mundane and hot-button: from zoning and education to law enforcement and abortion. Ties between the Catholic church and local political parties and governments often run deep.
The 800-lb gorilla: Of course, lately the US Catholic church and many rank-and-file Catholics have had an uneasy relationship with the news media—and with each other—due to widespread and often sensational coverage of the priest sex abuse scandals. Realize that by covering this important story, some news organizations and journalists have made it more difficult than you might otherwise expect to connect with Catholic communities and sources. Those communities are still healing from the deep wounds of that scandal, and you may have to approach them repeatedly in a low-key way to establish good will. Also, the Church spent considerable sums in legal fees, insurance hikes, and victim reparations over the scandal. In some diocese, that shortage of funds has led to closures of some schools and other important programs. Now might be a good time to check in to see how those congregations and communities are recovering.
As I mentioned above, the Catholic Church has its own global news network. Also, there are hundreds of Catholic newspapers in the U.S., in every state and the District of Columbia, not to mention worldwide. Some of the news items are particular to the faith or diocese—but there are also opinion pieces and event calendars.
A natural place for a news org to start building bridges with Catholic communities is to partner with local Catholic newspapers. Start by reading them and referencing them in your coverage. (Giving them credit shows respect and builds trust.) This can provide new insight on hot debates (immigration, abortion, sexual orientation, education, war, and population growth, to name a few). You may be surprised on the diversity of views you’ll find on these and other issues from within the allegedly “monolithic” Catholic community.
Here are a few more ways you can build bridges with Catholic news outlets and communities:
Swap calendar listings between your news organization and Catholic newspapers and newsletters.
Cover some of their celebrations. Maybe the Saint Swithen’s Day pancake breakfast doesn’t sound like your speed, but Fat Tuesday sure is—and everyone will be there!
Cover their political events These happen more often than you might think at Catholic churches and organizations. Check out this preview of a pro-life prayer vigil featuring Alveda King. I’m not saying your story should necessarily be sympathetic to any particular viewpoint, but connecting with your local Catholic Church or diocese can help you make sure you don’t overlook the views of this important community.
Cover local Catholic charities.Catholic Charities USA uses its considerable global network to reach folks in need. They’re always seeking volunteers, donors, and opportunities to help, and they’re closely involved with current events and politics. They’re not just human interest—they’re newsmakers. They even feature election guides, and you’d better believe that’s powerful stuff for millions of newly enfranchised Americans.
Churchin’ Up: Connecting with Communities of Faith (Series Intro)
Church (or temple, or the mosque, etc.) is where many communities get their news and information. It’s more than that, though. For many communities, the church is the social and political heart of the community—and homilies cover more than just spiritual teaching.
Over the next few posts to this blog, I’ll examine how news orgs can build bridges with some key communities of faith. Tap into this rich conduit of information. If you’re having a hard time reaching certain communities of difference (race, ethnicity, immigrants, lower-income, etc.) directly, then—as Cab Calloway told Blues Brothers—you could use some churchin’ up!
“I can’t,” you may think. “I’m a journalist—I’m supposed to cover communities, not get involved with them. Plus, I’m cynical, and church is scary. And I might burst into flames.”
Don’t worry. Communities of faith tend to be very welcoming. They probably won’t try to convert you, nor will they attack you. Besides—the ones that likely would try such shenanigans are already contacting you, so you know how to avoid them. This not about them. This is about connecting with interesting communities doing interesting and newsworthy things. This is about understanding these communities better so that you can serve them better with news and information.
Videoblogs like Alive in Baghdad show the power of letting people speak in their own voice—and language. However, adding subtitles so that your core online audience can understand what these voices are saying adds a layer of technical complexity to video production.
A technically simpler way to subtitle your videos is the service DotSub…
Set up a free DotSub account and then you can submit your video and add subtitles in any language.
I first heard about DotSub from Kristen Taylor, the community manager for the John S. and James L. Knight Foundation. She used DotSub to subtitle her Aug. 7 video introducing the Knight News Challenge Garage. (More about that later. It’s a service that should interest news orgs because news orgs can apply for News Challenge grants, too.)
As Kristen’s video shows, subtitles can also help if you’re using online video to connect with people who are not native speakers of your language—whether abroad or right in your community. Sometimes it can be helpful for people who are learning a new language to see text as well as hear the words.
Learning from Activists: Allied Media Conference 2008
My earlier posting on reaching prison populations mentioned the Allied Media Conference, an event for “alternative media makers and committed social justice activists.” The site for this conference is worth checking out. This year, the theme was: “Our Evolution Beyond Survival: Media Strategies for the Next Ten Years.”
...You know, the same stuff mainstream news organizations are worried about…
Some important communities of difference that more news orgs are trying to reach are also in the spotlight at this annual conference. If you want to learn how activists are engaging these communities—often with little or no money—consider attending next year. (Subscribe to the AMC e-mail list via their Web site for updates.)
Here’s a two-minute video recap of AMC 2008 by Steve Mansour:
Also, here’s Vanessa Miller’s excellent AMC 2008 photo slide show. It’s quite a different set of faces than you’d typically see at a media conference.
Finally, here’s the Evolving Communities Project, a featured video at AMC 2008. To create this expression of the themes of AMC 2008, independent video producer and cellist Diana Nucera led a collaborative production process involving nine-year-olds, computer graphics specialists, scientists, and youth media orgs from coast to coast. Check it out:
If you’re trying to engage communities, it might help to reach out to the people who are actually trying to get engaged!
You probably know couples who met in church, temple, etc. But these days, a surprising number of people of all faiths are eschewing singles bars and regular online dating sites (tawdry or otherwise) in favor of meeting a nice potential spouse with similar religious inclinations. Finding a companion or life partner is a core social need in any community, so religious dating sites, events, and services have sprung up to combine the volume of the former with the virtues of the latter.
Why should news orgs care about religious dating?…
Social activities may not seem like traditional journalistic “news,” they are terribly interesting and important to communities. Also, communities of faith often overlap with communities that are under-served by, and under-represented in, mainstream news media. Increasingly, religious communities are actively reaching out to communities of difference through dating sites, services, and events. Some of these are strongly focused on matrimony, but others also are highly social. Building bridges with these projects can help news orgs connect with many kinds of communities.
Dating (religious or otherwise) may sound like it has little to do with news, but the connection goes deeper. Communities prefer to connect with media outlets that respect their values—and values are the cornerstone of religious dating. Technology and media (especially the Internet and cell phones) are often criticized for undermining religious values and practice. In contrast, religious dating sites use technology and media to keep religious values intact by helping folks with similar religious values find each other—in such volume that they have a statistically better chance of a close match.
Carolyn Moynihan wrote about a Catholic woman looking for a husband in Meeting Your Match:
“Attractive, extroverted and accomplished in her profession, Miss X could have landed a date at the office or among the gym crowd with no trouble at all. But she was a practicing Catholic and wanted to meet men who shared her values before she would consider dating them. Anything else would be a waste of time.
“...I was reminded of Miss X (now, happily, Mrs. Right) by a recent New York Times article describing courtship arrangements among American Muslims. Here is another faith community, much more socially defined than Catholics, but also immersed in a secular culture more or less unfriendly to its sexual values and customs.”
Moynihan goes on to list a number of different kinds of dating events used by the Muslim community in the market for matrimony: banquets, speed dating, and of course online Muslim dating services, such as Muslima.com. While the site is primarily a matrimonial matchmaking one, it also features electronic Muslim chat and pen pals. Talk about defying Islamaphobia!
How can news orgs connect with religious dating services, events, and sites?
Talk to the people running these projects to find out what their goals are, how the understand their community’s needs, and whether people from local communities are already participating.
Ask whether they’d be comfortable with having their events/services listed in a mainstream news venue. Some religious communities distrust news media and prefer to promote their dating efforts all by themselves. Even though some may say “no thanks,” it makes a good impression to ask their permission and respect their decision.
List religious dating items in your event listings, community services directories, and community calendars. Give them a clear, simple process for submitting their information for publication.
Cover religious dating respectfully. Too often, coverage of anything involving courtship or dating devolves into snide wisecracks (like “Holy Hookup, Batman!” or “Yenta on steroids") that can sound dismissive, salacious, or disrespectful—and thus increase frictions. Stories about religious dating can be lighthearted and fun—just be careful that you’re not using humor to put anyone down.
Nearly three million people are incarcerated in US prisons, according to according to the US Dept. of Justice (as of June 2007). The vast majority of them won’t be in jail forever—which is only one reason why news organizations might consider prisoners as an important community with news and media needs.
US prison inmates overlap with a number of other communities—by race, gender, economic status, and religion, to name a few. The Sentencing Project (an excellent resource) estimates that, “One of every three black males born today can expect to go to prison if current trends continue,” and that women are also a growing demographic in the prison system. Worse, a staggering “two-thirds of women in state prisons are mothers of a minor child.”
US prison inmates have a great deal of access to daytime television, but internet access is very limited for felons. Some much-needed reforms are slowly occurring there, however. For example, this year’s Allied Media Conference (for “for alternative media makers and committed social justice activists") featured a workshop on media access for prisoners. (More about why news orgs should check out this conference.)
Making room in publications for prisoners’ voices and stories
Blogs and MySpace pages that publish letters from prisoners
Call-in radio shows where prisoners and others can leave voicemail messages. For instance, the Appalshop radio project Holler to the Hood features messages from loved ones incarcerated listeners, because there is no way to phone a prison inmate directly.
Beyond facilitating much-needed reforms in the American judicial system and important avenues of communication, prisoners are avid consumers of media, and they need it badly. The publisher’s description of Library Services to the Incarcerated, by Sheila Clark and Erica MacCreaigh says: “Inmates, as much or more than the general population, need information and library services. They represent one of the most challenging and most grateful populations [librarians] can work with.” That logic of challenge and loyalty might well apply to news organizations, too. This book offers dozens of practical ideas for getting key media and information to prison populations.
Even the One Laptop Per Child program got the memo about the importance of reaching prison populations and how much they stand to benefit. According to a Feb. 3 OLPC news release: “It’s not only children that need an education. There is a whole other constituency that needs access to education and the skills that XO exposure can bring: prisoners.”
OLPC makes the point that US prisoners rarely have sufficient access to retraining and education that can make re-offending less appealing. But even worse, currently they have very little access to the kinds of networking opportunities by which much of the free population finds work. OLPC wants to provide prisoners with positive networking opportunities—in addition to reading, math, and life skills that a person re-integrating with society might need.
...Meanwhile, in several US prisons, prisoners have been creating their own news media for a long time. The 2001 book Jailhouse Journalism, by James Morris, explores the history of newspapers and magazines managed and published by US prisoners over more than a century.
By providing media for prisoners, your news organization could do far more than tap a “captive audience.” Publishing news and information for prison populations could help address the thorny effects of crime on communities. That might earn loyalty and respect from not only current and former inmates, but also their families, employers, and society at large. What are you doing to reach prison populations in the communities you serve?
Blogging While Brown shows how citizen media can respond directly to how communities prefer to receive and interact with information. The story here isn’t just interactivity—it’s inclusion.
One session should particularly interest news organizations…
Bridges: Build, Cross or Burn? Can New Media Work With the Old Guard and Old Media? Here’s what several bloggers reported about that workshop. Theo Johnson livestreamed the video. It’s worth watching, in no small part because the three accomplished women on the panel have a number of important insights to share with you.
The stated mission of the Blogging While Brown conference bears repeating:
“Whether it’s fighting injustice, debating racism in the media, serving as a new technology underground railroad of information or celebrating our best and brightest, bloggers of color are a vital and viable part of the blogosphere who aren’t afraid to voice their opinions on a number of subjects. ...Blogging While Brown is the first international conference for bloggers of color. For the first time this new generation of activists, entrepreneurs and new media content creators will step out from behind their keyboards and meet in person.”
This emphasis on opinion and activism might make some traditional news organizations wary. However, it’s important to recognize that these things are valued in many communities of color. And whenever you’re trying to connect with people, it helps to show that you respect their values.
A quick search of Google News reveals that mainstream news organizations largely overlooked the event. That was a missed opportunity. But fortunately, this group and event appear to be picking up steam—so there’s still time to build bridges there.
Broadband Growth Stalls for Poor: Another Reason to Go Mobile
According to the new Home Broadband 2008 report from the Pew Internet and American Life project, it looks like low-income people will continue to have a harder time getting access to high-speed Internet.
In his summary of this report, Broadband Census editor Drew Clark noted that the adoption of broadband has leveled off among American households. This year, among poor and African-American households, broadband subscriptions have been at a standstill—or even negative. The current economic downturn hits Americans in unexpected places, it seems: the most-cited factor was the squeeze broadband fees put on already tight family budgets.
So what? Are we contradicting ourselves? Saying high-speed Internet is a lousy way to reach American households? No way! Currently 55% of American households have broadband. Many households that don’t have broadband still access the Internet via dialup. Therefore, it’s still important for news sites to track the type of connections visitors use, and to have your pages “degrade gracefully” into dialup-friendly versions for users on slower connections.
But here’s an even cooler option: go mobile. According to the New York Times and many other sources, cell phone usage is way up among poor Americans, especially immigrant populations.
Worldwide, this is even more true. In many parts of Africa, people can get a satellite phone signal in places where there is little apparent infrastructure. And of course, cell phone rentals is a booming global small business. In several African countries, people are even using cell phone minutes as currency. So if a lot of people who don’t have broadband are using their phones more and more, why not give them a jingle?
Voicemail news is a great thing to add to your news organization’s informational smorgasbord. It’s sort of like a podcast for your phone.
WGN in Chicago has a great handle on this one. Apparently it’s not hard to set up. This strategy lets you deliver your major stories to cell phone users who may not be able to access your web site—yet. Plus, this audio-based strategy can help overcome literacy barriers.
NOTE: This story was written by Meg Spohn and edited by Amy Gahran
One of the easiest ways news organizations can start building bridges with communities of difference is to highlight angles especially relevant to those communities within its regular news coverage. Where can you find these angles? Ethnic media—which is probably much more popular across the U.S. than you might suspect.
Ethnic media may be the sleeping giant of 21st century news—and a natural partner for mainstream news organizations seeking to strengthen connections with communities of difference.
You might be surprised to learn that ethnic media regularly reaches a quarter of the American population. A 2005 poll by Bendixen & Associates found that:
“A staggering 29 million adults (45 percent of the 64 million ethnic adults studied), or a full 13 percent of the entire adult population of the United States, prefer ethnic media to mainstream television, radio or newspapers.
“In addition ...ethnic media reaches another 22 million ethnic adults on a regular basis. These adults prefer mainstream media, but they also access ethnic television, radio, newspapers or websites on a regular basis. Therefore, our study indicates that the overwhelming majority (80 percent) of the ethnic populations studied (64 million adults) is reached by ethnic media on a regular basis. The 51 million Americans reached by ethnic media represent about a quarter of the entire U.S. adult population.”
If you want to keep an eye on current news from ethnic media, as well as identify which ethnic media outlets may be most relevant to your local communities (even though those media outlets might not be local themselves) is New America Media. Founded by the nonprofit Pacific News Service in 1996, NAM is a “national collaboration and advocate of 2000 ethnic news organizations.”
The NAM site features current news from member ethnic media outlets—categorized by ethnicity, special beats, and more. It includes not just traditional media, but also blogs, Web sites, and multimedia.
If you add NAM to your regular “radar screen,” you might find intriguing angles that mainstream news outlets might miss, such as:
In China, there’s a growing controversy over Kung Fu Panda: Protesters are trying to scuttle the film’s Chinese release because it is “taking advantage of Kung Fu and the panda—both are Chinese national treasures and Chinese see it as a distortion of their culture.” Also, because DreamWorks was founded by Steven Spielberg, who withdrew as an adviser to the Beijing Olympics to protest China’s role in Sudan.
Hispanic baseball fans have become crucial to the survival of Major League Baseball: According to HispanicBusiness.com, “More than half of all fans who watched Los Angeles Dodgers games at Chavez Ravine in 2007 were Hispanic. That represents nearly two million baseball lovers.”
Could another Darfur be unfolding in Ethiopia?Ethiopian immigrants in Minnesota are monitoring the situation, mainly via cell phone.
When you pick up on a story or angle found in ethnic media, be sure to credit and link to the ethnic news source. That’s the first step toward building partnerships and respect with ethnic media—and their loyal audiences.
Denver’s “Black Anthem” Mashup: Missed Opportunity for Engagement
When jazz singer Rene Marie performed a civil rights anthem to the tune of the Star Spangled Banner just before a major speech by Denver’s mayor, a local TV news station missed a key opportunity to quickly spotlight a controversy of interest to the local African American community. Here’s how Twitter can help your news org keep from missing such opportunities…
Yesterday in Denver, at the opening ceremonies of the mayor’s annual “state of the city” address, local jazz singer Rene Marie gave an unexpected performance. Instead of singing the Star Spangled Banner, she combined the lyrics of “Lift Every Voice” with the tune of the national anthem.
Popularly known as the “black national anthem,” Lift Every Voice was written in 1899 as a poem by James Weldon Johnson and set to music by his brother John Rosamond Johnson. It was first performed in 1900, and gained popularity through the U.S. civil rights movement of the 1950s and 1960s. Understandably, Marie’s surprise performance has sparked a heated local controversy—especially since Barack Obama was speaking today in Colorado Springs.
I live in Boulder, Colo., just north of Denver, and I’m an avid Twitter user. So I follow several local news organizations via Twitter—including our local ABC affiliate, KMGH-TV Channel 7 News, which posts ("tweets") under the Twitter ID DenverChannel.
Yesterday morning, about an hour before the speech was slated to start, DenverChannel tweeted, “We will be livestreaming Denver Mayor John Hickenlooper’s State of the City speech at 11 a.m. on our various online platforms.” A subsequent tweet included a link to the live video. I wanted to watch it, but got caught up with work, which pushed the coverage down on my priority list. Which is why I missed Marie’s performance.
This morning, I learned what happened via an instant message from a friend. I was puzzled why, since 7 News had been running live video coverage of the event (including the anthem), they hadn’t tweeted when something so obvious and unexpected started happening.
So I called 7 News and spoke to Wayne Harrison, who runs the station’s Twitter presence. He told me that no one in the newsroom paid attention to the video feed until Hickenlooper started talking; they didn’t realize the controversy until after the fact.
It’s understandable that in a city with relatively few African Americans (according to 2006 U.S. Census data, Denver is 68 percent white, 35 percent Latino, and only 10 percent black), and which wasn’t a leading locale in the civil rights movement, local journalists might not immediately recognize the words or significance of “Lift Every Voice.” However, when something obviously and deliberately different is happening with a deeply symbolic aspect of a public ceremony, shouldn’t any journalist’s “news radar” kick in?
Also, even if you don’t quite understand what’s happening—if you’re providing live coverage and something noticeably unusual happens, shouldn’t you draw attention to it while it’s happening?
I don’t mean to criticize 7 News. It’s admirable that they have a Twitter presence and tweet daily. Also, every journalist misses a breaking story sometime. That said, yesterday 7 News (and other Denver-area news orgs covering the event) missed an opportunity to immediately engage their audience in figuring out what was happening and what it might mean—and thus to highlight a matter of potential important to Denver’s black community.
A simple quick heads-up tweet from DenverChannel such as “Live: Local jazz singer appears to be changing lyrics of the national anthem at Denver Mayor’s speech,” followed by a link to the video stream, might have quickly brought several viewers to the live online video. Then, one of those viewers might have sent a fast reply via Twitter to DenverChannel along the lines of, “She’s singing a famous civil rights movement song, this will definitely infuriate some folks.”
Getting such clues from social media might have helped 7 News get at least an initial story about the controversy onto its site much faster than 3:26 p.m. Mountain Time—hours after the event.
Social media like Twitter are mainly about what’s happening right this moment. That makes your “posse” of social media “followers” especially useful when something potentially newsworthy seems to be happening, but its meaning isn’t immediately clear to the journalists who happen to be covering the event. We all have our cultural “filters” and sometimes can use extra help understanding how events might relate to various communities.
A service like Twitter, which has a simple text messaging interface, might be especially useful in reaching out to black and Latino communities. Even the most basic cell phones can send and receive text messages. And, as we noted in our recent Total Community Coverage Best Practices series, research shows that U.S. blacks and Latinos are more likely than whites to use their cell phones for text messaging and other non-voice uses on a typical day.
So if your news org wants to reach out more effectively to cell-phone-loving communities of difference, it makes more sense than ever to have a strong Twitter presence. Specifically, you can:
Promote your Twitter updates as a text-messaging service (rather than only as an “online” or “Web” service)—especially in your marketing to communities of difference.
Provide an info phone number or extension that people can call to hear instructions on how to sign up for Twitter, get your updates, and interact with you via Twitter’s “@ reply” convention. (Useful people with limited Internet access)
Post to Twitter first whenever something unusual happens during live coverage—especially if you don’t immediately understand it.
Configure your Twitter account so you receive “@ replies” from anyone (Not just from people you follow, or who follow you). Make sure you regularly glance at incoming @ replies—especially when you just tweeted about breaking news.
Pew: Hispanics, Blacks Leading the Charge with Mobile Media
Most people think I’m pretty geeky, but in truth so far I’ve been on the wrong side of the digital divide—the one that’s really starting to matter: Mobile media.
Maybe it’s because I’m white.
According to a new study from the Pew Internet and American Life project, Mobile Access to Data and Information, currently African Americans and English-speaking Hispanics are noticeably outpacing white Americans in 10 key non-voice uses of cell phones and other mobile devices (text or instant messages, taking or sharing photos, net or e-mail access, etc.).
Some race-related trends indicated by this research…
“On a typical day, more than half of English-speaking Hispanics (56%) do something on their cell phone that might involve sending or receiving data.” (Blacks, 50%; whites 38%)
Also, a majority (65%) of English-speaking Hispanics and African Americans (54%) have used a handheld device or laptop to access the internet away from home or work—compared to only 49% of white net users.
A related Pew research memo also released this month, indicated that mobile content and services may have more fast-growth potential than online services that require a computer:
Mobile is becoming THE must-have media.
Another intriguing trend that crosses race lines: According to Pew, 54% of English-speaking Hispanics, 51% of African Americans, and 49% of whites polled said their cell phone would be the hardest media tool to give up—making it the top priority across all three racial groups.
It’s about age, too.
According to Pew, 73% of people 18-29 perform at least one non-voice mobile activity on a typical day. For ages 30-49, this drops to 57%; for 50-64, 23%; and just 9% for 65+.
“Roughly the same share of ‘under age 30’ adults (60%) on the average day use a handheld device for text messaging as sends or receives e-mail (62%). These numbers suggest that, while alternative forms of digital chatter (e.g., texting) are important to young adults, e-mail remains a part of their daily electronic communication activities, although it may be less central for young adults as other applications compete for their attention.”
Wealth is not necessarily an advantage.
Apparently, earning $20-40K per year is the current sweet spot. In this income bracket, 23% have ever done at least one of the 10 non-voice mobile activities examined by Pew—with 21% doing at least one of these activities on a typical day. Those are the highest percentages for any income bracket covered in this study.
The ‘burbs love mobile.
Across all age, income, and ethnicity groups, more suburbanites (45%) tend to do non-voice mobile activities daily. This is just slightly ahead of urbanites (43%), with rural dwellers lagging at just 12%.
What can mobile mean for your news org
Looking over this information, most news organizations that wish to reach out more effectively to communities which are not primarily white or wealthy might benefit over the long term by making mobile media at least as high a priority as their online efforts.
Do you agree with this assessment? How is your news org faring with its mobile strategy? What barriers are hindering progress on this front? Who else might grab the mobile content market locally, if not your news org? Please comment below.
Want to gain an edge in reaching African American, Hispanic, and low-income communities with your news? According to some new research from the Pew Internet and American Life project, a good bet might be to increase your mobile content and services.
“Cell phone users are more likely to be found in groups that have generally lagged in internet adoption, such as senior citizens, blacks, and Latinos. In our December 2007 survey, 50% of Americans age 65 and over had cell phones compared with 36% who used the internet. Some 84% of English-speaking Hispanics reported having cell phones and 71% of blacks had cell phones, compared with 78% and 63%, respectively, for online access.
“More striking than access patterns is usage. For use of non-voice data applications on handhelds, Hispanics and African Americans lead the way relative to white Americans. Half of African Americans and 56% of English-speaking Latinos with cell phones, on a typical day, do at least one of 10 non-voice data applications such as taking pictures, accessing the internet for news, playing music, or texting. By contrast, 38% of whites do these kinds of activities on a wireless handheld device on the average day.
“Even lower-income Americans with cell phones (61%) are active in using non-voice data applications on cell phones; 44% of cell users in households with incomes below $30,000 annually do one such non-voice data activity on a typical day.
Based on this information, do you think you’re using mobile offerings effectively to reach currently under-served populations in your news coverage area?
Mobile Television: The Emergence of a Personal-Mass Media Platform
Television through your mobile phone. Sounds interesting. However, the way it currently exists might be more of a headache than an actual convenience. You get television streamed directly to your mobile phone and you watch it whenever you have free time during the day. If you’re a commuter who spends 3 hours in the metro in New York City, mobile TV can be a godsend, but if you spend the majority of your time in LA traffic like I do, it can be pretty useless.
Currently a very small number of people use mobile TV in the United States. When comparing it to countries like South Korea, where 1 in 7 people are active Mobile TV users, we are pretty behind in the times. However, looking at the United States as a whole, we are not a country who is big on public transportation. Therefore, the things we need on a mobile platform are inherently different.
Also in some ways, current mobile TV is going against the current trends in television. People want to watch television on their own schedule… so what good is to have a mobile TV if all you get is commercials? or for that matter, that boring early afternoon programming? By the time all the good shows come on, the majority of the people are already home. If these mobile TV companies could come up with some kind of on demand system, where you get to pick what shows your mobile phone gets, that would definitely be worth looking at.
Overall, it doesn’t seem that mobile TV is going to catch up in the US any time soon. If the companies want to reach an audience past the 20-something year old techie, they will have to come up with innovative programming that will surpass anything we have currently seen.
Blogger Amy Gahran recorded thoughts and events at the Total Community Coverage in Cyberspace seminar live using Twitter. Click here to read her record.
The Knight Digital Media Center has partnered with the Maynard Institute on this special workshop with the goal of helping news organizations develop strategies that will ensure their online content reflects meaningful interaction with “Communities of Difference.” By sharing ideas that support these communities as well as bridge them, we believe online news organizations can play a much greater role than their legacy counterparts in contributing to social and civic dialogue. Communities of Difference are defined simply as everyone who is not like me (or you). In this time of vertical associations built on personal interest and affinity, there is even greater need for horizontal connections or intersections.
This blog reflects the way four USC Annenberg graduate students interpret what they hear during the three-day workshop: Total Community in Cyberspace—Growing Your Audience. We invite you to comment on what you read or to contribute your own insight and ideas to the concepts we are discussing.
